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Enter the StudioGet the full StudioStudio LiveYour scheduleProfileI already bought the courseBetter Piano is run by Cornell Music Academy, LLC in Denver, Colorado ("we", "us"). This page covers the Better Piano Studio at studio.betterpiano.com and our website, betterpiano.com: what we keep about you, why, and who else touches it.
Everything the Studio saves so your practice follows you from device to device: your daily sessions and what you checked off, your practice log and streak, saved sessions, quiz results and the questions you missed, your best scores, your course progress, your repertoire list, your Pathway answers, your lesson notes, and the look you picked for the Studio. Your lesson notes are private to you.
We keep a summary of each member's course and practice progress (which lessons were started and finished, where a video was stopped, quiz scores, practice days) alongside the totals across all members, to improve the lessons and to check in with members who have gone quiet. It is never shown to other members.
The Studio keeps a simple record of what happens while you use it: the pages you open, when practice starts and ends, the lessons you watch, the quizzes you finish, the buttons you press, and any error that shows up, along with the Studio version and your kind of device and browser. We use it to see which features help, where people get stuck, and what breaks. It never includes what you type, your notes, or the names of pieces you add yourself. It's filed under a random number tied to your account, not your email address. If you're not signed in, it's tied only to that one visit. It's our own record, kept with Cloudflare, not an outside analytics company, and it deletes itself after about three months. It also shapes your daily practice sessions: the Coach leans toward the music and skills you choose to spend time on, and reshapes the parts you tend to skip.
The sheet music files the Studio hands out carry a copyright notice and a short code tied to the account they were handed to (that same random number, never your email address), and if an account or a connection downloads far more than any student would, the Studio slows it down and notes it in this record.
The tour of the Studio on betterpiano.com/studio keeps a count of its own: that a tour started and from which button, the stops it reached, whether you pressed something in it yourself, whether Full screen was used, which button ended it, and whether you went on to the shop, along with your kind of device (computer, tablet or phone). It's tied only to that one tour, never to you, your account or your browser. It uses no cookie, and it deletes itself with the rest of this record after about three months.
A problem report or support message keeps what you wrote, the page you were on, your device and browser, and the Studio version, so we can find and fix what went wrong.
When you save a spot in a workshop, we keep your email address with that workshop so we can send you the link and a reminder. If a workshop is full and you join the waitlist, we keep your email address with that workshop until a spot opens or the workshop ends. You can give up your spot from the page or from any of the emails. If you add a note to a workshop's agenda (a piece you'd like to play or a question), we keep it with your spot so Charles can read it before and during the session, and delete it with the session or your account.
If you save a spot without signing in, no account is made. You get the confirmation and the reminders, and that's it. Your address becomes a free account, and joins our email list, only when you sign in to the Studio with it. If you never do, we forget the signup after 90 days. Didn't ask for the email? Ignore it, or reply and we'll take you off the reminder list.
Workshops may be recorded, and replays are shared with Studio members. If you speak or play during a workshop, you may be in the replay.
When you ask for a free download on one of our pages, like the 9 Pieces PDF or the Key Companion, we keep your email address, which download you asked for, the video that sent you there (when you came through one of our links), the time, and the words the form showed you about the emails that follow. It's our own record, kept with Cloudflare. We email you the download ourselves, through Resend, with a download link that's yours alone. When you use it, we note when and how many times, so we know the download reached you; the link stops working after a year, and asking again on the page sends a fresh one. If the email can't be delivered, we note that too. Your address also goes to Kit with labels for the download and where you came from, so you get a few short emails about it, once: asking again never starts them over. If you're a Studio member, or have been, or you already own the Better Piano System, we skip those emails. To know, our server checks the Studio's own member records for your address and, when they don't know you, asks Teachable and Kit whether your address bought the Better Piano System, the same check the Studio makes when you sign in. We also note whether someone who asked for a download later joined the Studio, so we can see which pages and videos help. Every one of those emails has an unsubscribe link. The record stays while you're on our list, and goes when you ask us to delete your data.
Each page keeps daily counts: how many times it was opened, how many different visitors it had, and how many people signed up, by the video that sent them there. To count visitors without a cookie, our server scrambles your internet address and the name your browser gives itself together with a secret that changes every day and is never stored, so the same device counts once a day. The scrambled code is thrown away at the end of the day, and only the totals are kept. We can't tell who you are from them, and nothing is stored on your device. When you click one of our go.betterpiano.com links, we count the click for that link, and nothing about you.
The Studio saves your practice in your browser's own storage, so it loads fast and keeps working when your connection drops, and it remembers that you're signed in. A sign-in cookie lets betterpiano.com know you're signed in to the Studio, so you don't sign in twice. That's all the cookies do: none of them are for ads or tracking.
A few companies help us run Better Piano. Each gets only what its job needs.
The Studio is made for all ages. If your child is under 13, please set up the account with your own email and use it together. You're the account holder, and anything about the account comes from you.
When this page changes, we'll update the date at the top. For anything big, we'll email members first.
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Cornell Music Academy, LLC, 1500 N Grant St, Ste N, Denver, CO 80203